Privacy Policy
Last updated: 25 August 2026
At Pamela Sophia, your privacy matters.
This Privacy Policy explains how Pamela Sophia ("we", "us" or "our") collects, uses and protects your personal information when you visit our website, contact us, purchase our products or services, join our programmes, or otherwise interact with our business.
We are committed to treating your personal information with care, integrity and respect and to complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Pamela Sophia provides coaching, education, digital products, programmes and resources designed to support women in areas including self-trust, personal empowerment, feminine leadership, boundaries, wellbeing and personal development, and to also to support corporations in building resilience and productivity in the workplace
For the purposes of UK data protection law, the data controller is:
Pamela Sophia
Owner: Pamela Sophia
Email: [email protected]
Website: pamelasophia.co.uk
Business address:
2. Information We May Collect
Depending on how you interact with Pamela Sophia, we may collect information including:
• Your name
• Email address
• Telephone number
• Billing or contact information
• Information you provide when making an enquiry
• Information you provide when booking or purchasing a service, programme or digital product
• Information you choose to provide when participating in coaching, programmes, workshops or courses
• Your marketing preferences
• Communications between you and Pamela Sophia
• Technical information relating to your use of our website, such as IP address, browser type, device information and website usage data
• Cookie and analytics information, where applicable
Payment information may be processed securely by third-party payment providers. We do not normally receive or store your full payment card details.
3. How We Collect Your Information
We may collect personal information when you:
• Visit or use our website
• Complete a contact, enquiry or booking form
• Subscribe to our mailing list
• Purchase a digital product, programme or service
• Book a coaching session, consultation, workshop or other service
• Contact us by email or through social media
• Participate in a programme, course or community
• Respond to a survey or provide feedback
• Interact with our website and its cookies or analytics tools
We may also receive limited information from third-party platforms that we use to operate the business, such as payment processors, email marketing providers, booking platforms or course-hosting services.
4. How We Use Your Information
We may use your personal information to:
• Provide the products, services or programmes you have requested
• Process purchases and payments
• Manage bookings and appointments
• Respond to enquiries and communicate with you
• Provide customer or client support
• Deliver digital products, courses or programme materials
• Maintain appropriate business and financial records
• Improve our website, products and services
• Understand how visitors use our website
• Send marketing emails or information where we have an appropriate lawful basis to do so
• Meet our legal, regulatory, accounting or safeguarding obligations
• Protect the security and integrity of our website and business
We will not sell your personal information.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful reason for using your personal information.
Depending on the circumstances, we may rely upon:
Contract: Where processing your information is necessary to provide a product or service you have purchased or requested.
Consent: Where you have actively given us permission to use your information for a particular purpose, such as certain forms of marketing. You may withdraw your consent at any time.
Legitimate interests: Where using your information is reasonably necessary to operate and improve our business, communicate with customers, maintain security or provide an effective service, provided those interests do not override your rights and freedoms.
Legal obligation: Where we need to process or retain information to comply with the law, including accounting, tax or regulatory requirements.
Where special category personal data is collected, we will only process it where an appropriate lawful basis and additional condition for processing applies.
6. Email Marketing
If you choose to join our mailing list, we may send you emails containing information, resources, news, offers and updates from Pamela Sophia.
Where consent is required, you can withdraw that consent at any time.
Every marketing email will provide an option to unsubscribe. You may also contact us directly at [email address] and ask to be removed from our marketing list.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to products or services you have purchased.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers where necessary to operate our business. These may include:
• Website hosting providers
• Email marketing platforms
• Payment processors
• Accounting or administrative services
• Analytics providers
• Professional advisers where necessary
We only provide these organisations with information reasonably necessary for them to perform their services.
We may also disclose information where required by law or where reasonably necessary to protect someone's vital interests, rights or safety.
8. International Data Transfers
Some third-party services we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate data protection safeguards are in place as required by UK data protection law.
9. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
10. Cookies
Our website may use cookies and similar technologies to help the website function, understand how visitors use it and improve your experience.
Some cookies are essential for the website to operate. Other cookies, such as analytics or marketing cookies, may require your consent before they are placed on your device.
Where required, you will be given the opportunity to manage your cookie preferences.
Further information can be provided in our Cookie Policy or through the cookie settings available on our website.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:
• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where we rely upon consent to process your information
• Raise concerns about how your information is being handled
If you wish to exercise any of these rights, please contact us at:
[your email address]
We may need to verify your identity before responding to a request.
14. Third-Party Websites
Our website may contain links to websites, social media platforms or services operated by third parties.
We are not responsible for the privacy practices of those organisations. We recommend reviewing their privacy policies before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The most recent version will be published on our website with the date it was last updated.
16. Contact Us
If you have questions about this Privacy Policy or how Pamela Sophia handles your personal information, please contact:
Pamela Sophia
Website: pamelasophia.co.uk
17. Making a Complaint
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about your data protection rights and how to make a complaint is available from the Information Commissioner's Office.
